PAC Protect provides onsite support coverage for all network wiring and PAC-installed equipment inside a subscriber’s house, including routers, modems, hubs and wiring centers for just $6.00/month. It does not cover customer-owned and customer-installed equipment such as computers, televisions, routers (except as might be installed by PAC Pros). This does not cover any connecting cables, even if purchased from Pembroke Advanced Communications (PAC).

Routers and other network devices are covered by this ONLY if onsite installation was done by PAC and router information is recorded in the subscriber’s record. This support does not cover warranty items or physical router replacement. This covers only the support needed to get the item back on the network.

Damage caused by abuse, negligence or willful acts is not covered, nor are remote controls, batteries or equipment not installed by PAC. Set top boxes are not included in Broadband support and remain the property of and responsibility of PAC. PAC reserves the right to limit on site visits covered under this service.

Covered

  • All wiring installed by PAC from NID/Interface to various interior jacks.

  • All jacks/network outlets installed by PAC.

  • All media center components.

  • Battery packs for FTTH installations.

  • All PAC TV set top boxes.

  • Reinstallation of routers installed by PAC or customer installed to PAC standards (under PAC telephone support). We must have record of installation and set up in the subscriber record.

  • Installation and replacement of modems and hubs installed by PAC.

Not Covered

  • Any subscriber installed wiring that is not done to PAC standards. Coverage at the discretion of technician.

  • Remote controls/batteries.

  • Physical router replacement.

  • Subscriber-owned computers, printers and related devices.

  • Roku boxes, Apple TV, etc.

  • Reinstallation of Roku, AppleTV, Xbox, and similar devices.

  • Connecting cables (RCA cables, HDMI, etc) even if purchased from PAC.

We Managed to Think of Everything with Managed Wi-Fi.

PAC Fiber understands what you like about home Wi-Fi (and what you don’t). That’s why our Managed Wi-Fi includes the equipment and services you need to get the home Wi-Fi network you deserve. With Managed Wi-Fi, you’ll have a fast and reliable internet connection throughout your home to handle your growing number of devices with ease. Plus, you won’t have to worry about Wi-Fi security, since we thought of that as well.

Managed Wi-Fi includes:

  • Rental of the ultimate router with up to two Wi-Fi extenders*

  • Installation of router and extenders for optimal Wi-Fi coverage

  • Connection of up to five of your devices to your network

  • Remote support to handle most common Wi-Fi issues
  • Responsive onsite support by our technicians when you need it
  • Repair or replacement of our Wi-Fi equipment (if required)

You May Qualify for FREE Managed Wi-Fi

  • Managed Wi-Fi is free to PAC Fiber’s residential customers with Ultra Internet. Just let us know you’d like it.
  • Managed Wi-Fi is available for $13.00 per month. If your home requires any extenders to achieve the desired Wi-Fi coverage, each extender is $5.95 per month.

Has Your Home Wi-FI Become a Headache?

Home Wi-Fi shouldn’t be a pain to use- with rooms that only get weak Wi-Fi signals, periodic internet disconnections, router malfunctions, or security worries. If you’re stressing over your Wi-Fi on a regular basis- and having to reboot your router more times than you can count- PAC Fiber has the easy solution for you. It’s Managed Wi-Fi.

Managed Wi-Fi Will Turn That Frown Upside Down

Managed Wi-Fi from PAC Fiber is just what you need to keep all the Wi-Fi users in your home smiling. Everybody will have the strong connection they need in any room, on any device, for any online activity.

Imagine how wonderful it will be to simply enjoy using your home Wi-Fi network without having to stress over it. Now quit imagining and sign up for Managed Wi-Fi.